Brackets 

Where your concrete product will be wall mounted you will require wall mounted brackets. All our brackets are powder coated in white or black as standard and we send out the colour that best suits your concrete colour. All other RAL colours are available as part of our bespoke colour service so if you have something unique in mind please contact us to discuss your requirements. 

Concrete is heavy so it’s your responsibility to ensure that the brackets are fixed sufficiently to a structural wall in order to support your product. Our wall mounted brackets must be recessed into the wall by 12–30mm and fixed to an appropriate wall structure such as timber or brick to ensure the product is fully supported. We always recommend that a qualified and professional installer be used to install wall mounted brackets. 

Made to order production

We take pride in the superior quality and practical versatility of our concrete products so they are all handcrafted to order to provide customisation options in external finish (the presence of the natural aesthetic of air pocket pitting) and colour, and to enable rigorous quality assurance throughout production.

As all our products are handcrafted to order there will be slight, unique differences between each product given the nature of the handcrafted process. Concrete, like stone, has natural aesthetic variations meaning each of our handcrafted concrete products will have their own individual characteristics such as markings and colour movement which enhances their uniqueness and, as such, is not considered a defect. 

Production lead time

Our current estimated production lead time for the supply of made to order products is approximately 6 weeks. 

Production commences at the end of our 48 hour ‘cooling-off period’. For orders placed through our website the ‘cooling-off period’ commences at the time the Order Confirmation is issued and ends 48 hours later. 

We reserve the right to change approximate production lead times at any time. 

More information can be found in our Terms & Conditions.

UK and International delivery

UK delivery 

For orders where delivery is within the United Kingdom, delivery costs are calculated and charged for based on the weight of the items in the order and the location of the delivery address. 

You are advised to fully inspect all items ordered within 12 hours of delivery and you must notify us in writing of any damaged or defective products within 48 hours of receiving your order. More information can be found in our Terms & Conditions.

International delivery 

We will happily arrange for your items to be delivered to an international address or to a nominated UK port for you to arrange your own onwards shipping and delivery. Simply place your order online or email us at info@elleandjamesconcrete.com for further information or any help with this. The delivery cost will be calculated based on the weight of the items, the method of transportation and the location of the delivery address and we will contact you separately for payment of this standalone charge. 

We can make any of our concrete products to a bespoke size, design or colour. We can also design and manufacture something completely bespoke to specification. Where you have a space which requires non-standard dimensions or if you simply want to express your imagination with something unique, we can work with you to create the perfect concrete solution. 

Please contact us if you would like to discuss a bespoke concrete creation.