General Information

Information about our products

Finishes and Colour Reproduction

Concrete, like stone, has natural variations meaning each of our handcrafted to order basins will have their own individual characteristics. All our basins are available to order with or without the natural aesthetic of air pocket pitting (small holes) on the outside surface. Your preference for the external basin finish is required at the point of order together with the product and colour code to which it applies.

Whilst we have made every attempt to choose photographs which accurately portray our products and colours, variations in colour and style cannot be avoided due to the nature of materials and the handcrafted process used to make each product.

Further variations may also be caused by inconsistent lightening, print and colour reproduction.

Samples of our concrete colours are available to purchase individually as a round swatch at £3.30 inclusive of VAT each, or as a complete set comprising 100 x 100 specifier samples of all 22 colours for £45 inclusive of VAT.

Brackets

Where your basin will be wall mounted you will require wall mounted brackets. All our brackets are priced at £90 inclusive of VAT and postage per pair. They are powder coated in white or black as standard and we send out the colour that best suits your basin colour. All other RAL colours are available as part of our bespoke colour service so if you have something unique in mind please contact us to discuss your requirements.

Concrete basins are heavy so it’s your responsibility to ensure that the brackets are fixed sufficiently to a structural wall in order to support your basin. Our wall mounted brackets must be recessed into the wall by 12-30mm and fixed to an appropriate wall structure such as timber or brick to ensure your basin is fully supported. We always recommend that a qualified and professional installer be used to install wall mounted brackets.

Overflows

Elle and James concrete basins are designed as standard without an overflow. If you require an overflow on your basin, we can provide this as part of our bespoke service so please contact us to discuss your requirements. 

Production Lead Time

We pride ourselves on the superior quality of our basins, so they are all handcrafted to order with a lead time of 2 to 3 weeks before dispatch. Progress updates are provided during the production process and we reserve the right to vary our lead times in-line with demand. Our lead times for bespoke concrete services are advised on an individual basis.

Delivery

Delivery costs are calculated based on the weight of the items ordered with a standard cost of £30 for orders below 30kg and £60 for orders above 30kg.

Delivery is usually within 48 hours of dispatch. You are advised to fully inspect all items ordered within 12 hours of delivery and you should notify us in writing of any faulty or damaged products within 72 hours of receiving your order.

Returns

You can return any unwanted Elle and James basins from our concrete basin range within 14 days of receipt for a refund or replacement where they are in an unused, undamaged and saleable condition and in their original, undamaged packaging.

Except for faulty or damaged products, Elle and James cannot exchange, refund or accept the return of bespoke concrete basins or products made to customised specifications.

Product Warranty

All Elle and James concrete basins and products come with a 12-month warranty for structural failings provided they have been installed, cared for and used in accordance with our guidelines.

Care and Maintenance

Concrete is a highly resistant and durable material which requires little maintenance. All Elle and James concrete basins and products are treated with a superior quality urethane sealant providing an excellent protection barrier however, to prevent stains and chipping, it is important that you properly care for your basin. We strongly recommend that you only using a soft cloth and mild soap (or PH neutral cleaner) and water for cleaning purposes and do not use abrasive cleaning tools or products including abrasive sponges, scouring agents, hydrochloric acid, vinegar, ammonia or anything containing bleach or corrosive chemicals.

We strongly recommend that spillages are promptly wiped away and impact from heavy objects are avoided, especially along basin edges and corners which are more vulnerable to chipping. Elle and James concrete basins can also be waxed to provide additional protection should you wish.

Bespoke Commissions

Our bespoke service provides an opportunity for original and experimental ideas to be expressed. We can design and manufacture a basin, surface or concrete product that suits your individual requirements and specification.

Where you have an unusual or awkward space which requires a basin of non-standard dimensions, where you have something unique in mind in terms of shape and colour, or where you simply want to express your imagination, we can work with you to create your perfect basin.

A popular interior location for being experimental with basins is in a ground floor bathroom. It can be anything from a small vessel, to an integrated basin and vanity top, through to a large format, multi-use vanity. We can also design and manufacture concrete plinths for our vessel basins and concrete shower decks and panelling.  

Our bespoke service offers concrete creations without limits for both residential and commercial projects, including domestic kitchen surfaces with or without integrated sinks, surfaces for bars, tables and panelling in the hospitality, retail and leisure industries. Please contact us if you would like to discuss a bespoke concrete commission.